Loop Voicemail is accessible via multiple paths. This article will address each method by specific sections.
Physical Phone
- Press the Voicemail button on the phone. This can vary by model but is usually indicated by an envelope icon. For example:
- If prompted enter your voicemail password.
- Press "1" for new messages.
- Press "5" to repeat the message, "7" to delete the message, "8" to forward the message to another user or "9" to save the message.
- Hang up and celebrate your amazing productivity and empty Voicemail box.
Portal Access
- Your Voicemail can also be access from our web portal at portal.loopcommunications.com. Your extension will be linked to your company's email address, and you can log in using it and your password here.
- Once you are on the correct site enter your credentials. If you are unsure of your password, click on "Forgot Password?" link and a reset link will be emailed to you.
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Once logged in, you will be at your Dashboard, and can click the 'My Extension" tab, and select "Voicemail" from the dropdown:
- For each voicemail we can see the following:
- Date/Time- Date/Time voicemail was left
- CID- Caller ID of who left the voicemail if supplied
- Duration- Length in Mins and Seconds of the message
- Controls- For each message we can choose any of the following Controls
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(Playback): Click this, and your browser will begin the playback of the voicemail directly from your browser
(Download): This will download the audio in .wav format to your machine, so you can back it up if needed
(Forward): Click this, and you will be able to forward the voicemail to another user's inbox. A popup will appear; select the extension you want to send the VM to, then click "Confirm" to send
(Delete): This will delete the voicemail. Please note, this will permanently delete the recording from the phone system. Loop will not be able to recover a voicemail recording if it is deleted accidentally.
- You can also store and sort voicemails for longer storage into the folders along the middle of the page:
- Simply check the box next to the message you'd like to sort, click the "Move" button, and select the folder to sort it into from the drop-down. When you click "Confirm", it will move to the requested folder.