Logging In
- Open your browser and enter the web address for the panel, which will be provided to you by Loop. It will look something like this: server.phone-portal.com/operator
- You will be presented with the login box if your IP address is on-file with us:
- Use your extension number and password to log in (the default password is set to 1111, which can be updated by contacting us)
Main Panel View
There is a toolbar that is always visible at the top, and four sections in the content area: one for each kind of button:
- The button corresponding to your extension (the one you used to login), is always at the top left of the Extension section, with the label in bold.
- Each section has a title bar with a minus/plus sign icon at the right. Clicking on the button will collapse or expand the section from view.
- It is also possible to move panels up or down by dragging the sections with your mouse. The layout is also persistent and individual to each user.
Toolbar
At the top of the panel is the toolbar. From here you will perform most of the actions that can be done with FOP2. The basic use of each button is below (any buttons not listed below may not be enabled by default):
When clicked it will originate a call to the button highlighted in the extension list. Your phone will ring and when you pickup it will dial the destination extension.
When clicked it will initiate a call transfer to the button highlighted in the extension list.
When clicked it will initiate a supervised call transfer to the button highlighted in the extension list, or the number typed in the dial box (if any).
When clicked it will initiate a transfer to the voicemail of the number highlighted in the extension list.
When clicked it will pickup the ringing channel on the highlighted button in the extension list, or in the parking lot or queue lists.
When clicked it will hangup the 1st active call on the target button.
Presence Select Box
Here you can set your presence information. The information is immediately stored and presented to other panel users in real time.
Extension Buttons
- This icon indicates the presence state for the extension. A green circle means the extension is not in a call. A red circle indicates that the extension is busy or in a call. A little card icon indicates a special presence that was set by the user.
- This is the text label for the extension. It shows the extension number first followed by the name of the extension.
- This icon will show if the extension is paused showing a clock (for queue members). If the extension is engaged in a call that came from a queue, it will display an info icon that will show the queue from where the call came from when you mouse over it.
- If there is voicemail waiting or stored for the extension, it will appear an envelope. The number of messages can be read in the tooltip when you mouse over it.
- The handset icon will indicate if the line is ringing, it is engaged in an outgoing call (right arrow), and incoming call (left arrow), or held (hourglass).
- If available, it will show callerid name and number.
- The timer for the current call.
SPY Feature (Listen, Listen&Whisper)
The Operator Panel also offers supervisory tools that can be added to your system to assist in training and supervision, collectively referred to as the Spy feature. This broken into two tools at the panel level, the Listen feature and the Listen & Whisper feature:
Listen
Once you have clicked the extension you wish to listen to and it is showing highlighted in blue, press this button and your phone will begin ringing. Once you answer, you will be connected to both sides of the selected call, but neither side will be able to hear you.
Listen & Whisper
Once you have clicked the extension you wish to listen to and it is showing highlighted in blue, press this button and your phone will begin ringing. Once you answer, you will be connected to both sides of the selected call. You will be able to speak to the internal extension that is on the call, but the outside caller will NOT be able to hear you.
Please let us know if you'd be interested in the SPY features, we can add them to individual users as requested!