Virtual Fax Instructions

The purpose of this documentation is to describe common tasks within the Virtual Fax system. 


Fax Portal Access

Navigate to the following URL:

Username: Provided by LOOP Support

Password: Provided by LOOP Support

  1. Sending Faxes:
    • Once logged in, click on "Send a Fax"
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    • Enter the number you're trying to fax to, click the plus sign, and then click the "Continue" button
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    • Click the plus sign next to "Upload Your Own File"
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    • Click on "Choose File" and then browse to the file you would like to fax
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    • Click on the "Upload File” button
    • Once the file has been uploaded, check the "Post-Processing Notification" box and select the email you want the notification to be delivered to
    • Click on the "Send Fax" button
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Email to Fax Service

  1. To send a fax using our Email-to-Fax service simply send an email using the following parameters.
    • Email-to-Fax supports up to 5 attachments.
    • Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, HTML & Plain Text formats.
    • To: <10_digit_number>
    • From: Your Authorized Email (If you do not if your email is authorized, please email
    • Subject: <Your Fax Number> (You may now add 'cover page' to the subject line to have our system utilize the email body as a cover page)
    • Body: <blank>
  2. Upon submission our system will reply with a confirmation or rejection notice.
  3. Faxes sent via email will be displayed under the Sent Faxes page on the View My Fax site referenced above. It will display the time the fax was sent, the fax number it was sent to, and the current status of the fax.

Adding / Removing Fax Senders

  1. While logged into the customer fax portal, click on “Fax from Emails”
    • Type in the email address of the desired sender
    • Click Add Email
  2. To remove an email, check the box beside the desired email address and click Remove

Adding / Removing Fax Receivers

  1. Once logged in, click on My Fax Numbers
    • Click on Manage Emails
    • Type in the text box the desired new fax receiver
  2. To Remove a email address
    • Click on Manage Emails
    • Select the desired email address from the drop down and click Remove Email
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