Loop Customer Portal
The purpose of this document is to detail out the features in the Loop Communications customer portal. The new portal allows users to check call history, voicemail and forward calls. Below, we will detail each feature and how to use them.
Portal Login Page and First Time Logins:
The portal can be accessed at portal.loopcommunications.com. First time users will need to click “Forgot your password?” You will then receive a link to reset your password. Once this is done, login using your registered email address and new password.
Portal Home Page:
This is the page a user will see once logged into the portal. No information will be displayed here but the user will see the available feature tabs near the top center of the home page window.
Call History Tab:
The call history tab allows a user to check their individual call history or other extension’s call history if they have access to it. Loop Communications is able to assign extensions to specific users if needed.
When checking call history, a user can search manually through individual pages or use the search tool to narrow down entries.
- To search for specific calls, type the 10 digit number in the search box and click “Apply Filter”. A user can also set a date range filter before applying the filter
- Once the desired entries are found, you are able to view the date, direction, from, to result and call length
- Date: The date and time of the call
- Direction: Whether the call was inbound or outbound
- From: The number or extension that initiated the call
- To: The destination of the call
- Result: Whether the call was answered or “no answer”
- Call Length: Gives overall duration of the call
- If call recording is enabled: you are able to play or download the call using the play and download icons to the right of the call length column.
Voicemail:
The voicemail tab allows a user to manage their voicemail box and others if given permission to do so. The standard voicemail box can hold 100 messages before being considered full. Once the voicemail box is full, callers will NOT be able to leave voicemails.
- To look through voicemails, a user can manually browse or search for a specific number by using the search box.
- While viewing the voicemail table, a user will be able to see the Date, From, Call Length and the action icons.
- Date: The date and time of the call
- From: The number or extension that initiated the call
- Call Length: Gives overall duration of the call
- Action Icons: Allows users to Play, download, forward and delete voicemails
Call Forwarding Tab:
The call forwarding tab is used for setting up call forwarding for a user’s extension. A user is only able to forward their own extension in the call forwarding tab.
- Unconditional Forward: Allows the user to forward to another extension or external number rather than ring at the user’s extension.
- Unavailable Forward: Allows the user to forward to another extension or external number rather than go to voicemail after ringing the user’s extension.
- Busy Forward: Allows the user to forward to another extension or external number rather than go to voicemail after ringing the user’s extension when the user is on another call or has Do Not Disturb (DND) enabled.
If you have any questions regarding the new customer portal, please contact Loop Communications support at: 704-754-5000 option 1 or support@loopcommunications.com.