Logging In
- You will be provided a portal location which will look like: http://_____.phone-portal.com where the underline represents the name of the server
- Enter your extension number and assigned password
Update User Settings / Change Password
- Click on the gear in the top right, then select settings
- You can change your control panel password
- You can also enter your name and email
Call History
- Click on “Call History” on the left navigation, then select the extension
- You can view history for each extension you have access to
- You can search the history using the search bar in the top right
Call Forwarding
- Select “Endpoint Settings” in the left nav, then select the extension
- You have three options for call forwarding. Select the option and then enter the 10 digit number to forward to
- Unconditional (always forward, your desk phone will not ring)
- Unavailable (after ringing, if there is no answer)
- Busy (if you are on the phone)
- You can enable and disable call forwarding at any time by checking/unchecking the boxes
View Voicemails
- Select “Voicemail” in the left nav, then select extension
- You will see all of your current voicemails in the table to the right where you can perform the following actions using the icons in the Controls column
- Play voicemail
- Download voicemail
- Delete voicemail
Voicemail to Email / Voicemail Password
- Select “Settings” from within Voicemail Section
- You can update your Voicemail PIN / Password
- You can enter / update an email address for sending your voicemails to email
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