Updated Articles

  1. Email to SMS instructions

    Once your phone number has been enabled for SMS functionality, you will be able to send and receive SMS text messages via your email.   To send a text message :  To: [email protected] XXXYYYZZZZ is...
  2. Enable CRM popup integration

    This requires the FOP2 chrome extension to be installed.  Please click here for installation instructions:  FOP2 Chrome Extension Installation Click on the FOP2 icon in the top right corner of chrome, select options and then p...
  3. FOP2 Chrome Extension Installation

    If the FOP2 web interface is enabled on your account, you also have access to the FOP2 Chrome Extension. To install this feature in Google Chrome, please do the following: You will need the following information: Username: Ext # Password...
  4. Zulu Softphone Client

    Zulu Softphone Client The Zulu softphone client allows a user to use their extension without needing to submit a public IP address. This is ideal for users who are on the road or have frequent public IP address changes. To use Zulu, reach out to u...
  5. Call Recording Legal Information

    Recording Phone Calls and Conversations If you plan to record telephone calls or in-person conversations (including by recording video that captures sound), you should be aware that there are federal and state wiretapping laws that may limit your...
  6. Voicemail

    Below is a visual layout of the voice mail system. You must know your password to enter the system. If you don't remember your password please open a ticket within the support system and an agent will be happy to assist. ...
  7. Music On Hold

    If you are interested in changing your music on hold, you can use any royalty free music file.   If you have one you would like to use, please send it to us as a wav file and we will set it up.   You can also go to the AudioBlocks website (...
  8. Record a new auto attendant greeting or announcement

    Call our main number 704-754-5000 and select extension "999" Record your message after the beep and press "#" to review Send an email to [email protected] identifying where you want this message to be played   ...
  9. New IP Address

    If you need to send an IP Address to support so that we can provide access to your phone system, please go to: loopcommunications.com/ip Enter your name, and click submit. We will receive an email with your IP Address. ...
  10. User Control Panel

    Logging In                                           You will be provided a portal location which will look like: http://_____.phone-portal.com where the underline represents the name of the server Enter your extension number and assig...