Basic Usage
After logging in using your Sangoma Connect link, you will notice 4 icons either at the top or bottom of your phone screen.
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- The Star Icon is for saving favorites or “speed dials”
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- By pressing the + symbol you can add favorites from you contacts list
- Title: Add the name of the contact
- Number or SIP address: add phone or extension number
- Busy Lamp Field: Toggle on for extension presence indication
- By pressing the + symbol you can add favorites from you contacts list
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- The Clock icon is a call history
- You can view and redial calls previously called or received from this window
- The Clock icon is a call history
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- The Digits icon is for manual dialing
- Dial a 10 digit number then press the green icon to initiate the call
- The Digits icon is for manual dialing
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- The Person icon is a list of your contacts
- Dial anyone who has been assigned to your contacts by LOOP from this screen. If someone needs added, contact LOOP support.
- The Person icon is a list of your contacts
Preferences
- Locate and press the three vertical dots to access the app options
- Press Preferences
- Ringtone: Can be adjusted to be unique to in app calls
- Call Recording: Leave as default, call recording is handled at the server level. Contact LOOP regarding call recording
- Sound: Access to turn on echo cancellation and noise suppression if needed. You are also able to adjust microphone volume
- Do not Disturb(DND): Use to setup rules for when your phone should NOT ring. This will only set DND for the application and not your regular extension
- There are several other customization options within preferences, we recommend reaching out to LOOP support (support@loopcommunications.com) before making any other changes.
If you have any other questions regarding the Sangoma Connect app, please contact LOOP Support
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