Sangoma Connect Operation and Customization

Basic Usage

After logging in using your Sangoma Connect link, you will notice 4 icons either at the top or bottom of your phone screen.

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• The Star Icon is for saving favorites or “speed dials”
• • By pressing the + symbol you can add favorites from you contacts list
    • Title: Add the name of the contact
    • Number or SIP address: add phone or extension number
    • Busy Lamp Field: Toggle on for extension presence indication

• • The Clock icon is a call history
    • You can view and redial calls previously called or received from this window
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  • The Digits icon is for manual dialing
    • Dial a 10 digit number then press the green icon to initiate the call
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  • The Person icon is a list of your contacts
    • Dial anyone who has been assigned to your contacts by LOOP from this screen. If someone needs added, contact LOOP support.

Preferences

• Locate and press the three vertical dots to access the app options
• Press Preferences
  • Ringtone: Can be adjusted to be unique to in app calls
  • Call Recording: Leave as default, call recording is handled at the server level. Contact LOOP regarding call recording
  • Sound: Access to turn on echo cancellation and noise suppression if needed. You are also able to adjust microphone volume
  • Do not Disturb(DND): Use to setup rules for when your phone should NOT ring. This will only set DND for the application and not your regular extension
• There are several other customization options within preferences, we recommend reaching out to LOOP support (support@loopcommunications.com) before making any other changes.

If you have any other questions regarding the Sangoma Connect app, please contact LOOP Support